Customer Service

The Rockford Park District's highest purpose is to establish and maintain a high level of citizen confidence and support. We can only be responsive if there is two-way communication between our citizens and customers, and we are committed to providing you with many methods and feedback systems to let us know how we are doing in your eyes.

Below is a list of our Customer Service Locations available to assist you:

UW Health Sports Factory

305 S. Madison St. | Rockford, IL 61101 | 815-987-8800 (OFFICE) | 815-316-9600 (FAX) Directions

Regular Business Hours
Monday - Friday:     8:30 a.m. - 8:00 p.m.
Saturday:     8:30 a.m. - Noon
Sunday:     CLOSED

Carlson Ice Arena Satellite Office

E. Riverside & N. Perryville | Loves Park, IL 61111 | 815-969-4069 (OFFICE) | 815-654-7473 (FAX) | Directions

Regular Business Hours
Monday - Friday:     8:00 a.m. - 8:00 p.m.
Saturday:     8:00 a.m. - 6:00 p.m.
Sunday:     CLOSED

Washington Park Community Center

3617 Delaware St. | Rockford, IL 61102 | 815-987-1612 Directions

Regular Business Hours
Monday - Friday:     11:00 a.m. - 6:00 p.m.
Saturday - Sunday:     CLOSED


Other ways you can contact the Rockford Park District:

Use our Online Citizen Feedback System to provide compliments, complaints, service requests, suggestions, or to share feedback about our parks, facilities, programs, events, and staff. Your comments will automatically be routed to the appropriate Park District department for review. Click here to submit a request.

Public comment is offered twice on the Board Agenda. Click here for meeting schedules.

E-mail your questions or comments and your message will be routed to the best staff member to answer your questions or address your concerns: This email address is being protected from spambots. You need JavaScript enabled to view it..

The Rockford Park District complies with the intent and spirit of the Freedom of Information Act (FOIA). Click here to submit a FOIA request.


Donation Requests

Small quantities of coupons/passes are donated, upon request, to non-profit organizations and fundraising events. Click here for more information.

Is your company looking for more customers and better visibility? The Rockford Park District can help you. Click here for more information.

Vision

For the Rockford Park District to be the best urban park and recreation system in North America, as measured by national standards and the citizens we serve.

Mission

To 'help people enjoy life' by providing a quality park and recreation system.

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815.987.8800

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