Frequently Asked Questions

What is my User Name and Password?
Initially, your User Name is your household ID as found on a previous registration receipt. The password is the same. The system will then ask you to change your password for security purposes.

If you do not know what your household ID is, you may select the "Contact our Office" option and include your name, address and phone for verification purposes. Please include a way for us to contact you. Or, you may call our Customer Service Department at 815-987-8800, Monday through Friday between the hours of 8:30 am and 5 pm CST.

What if I am new to the Rockford Park District?
Create a "New User" account. The information will be reviewed. You will receive notification of your User Name and Password within three business days.

What if I forgot my User Name and Password; what should I do?Click on "Forgot your Password?" Answer the questions and an email will be sent to the email address on file.

How do I change my User Name and Password?
Click on "My Account." Then click on "Change Password and PIN" link.

What forms of payment can I use with online registration?
VISA, MasterCard, Discover and Rockford Park District gift cards.

Can I pay for an outstanding balance?
Yes. Click on "My Account." Then click on "Pay Old Balances" link.

How do I register for an activity?
If you know the activity number: Click on "Shop" and select "Activity Enrollment" link. Enter the activity number.

If you do not know the activity number: Use the search features and select the shopping cart next to the desired activity section.
  • Select the person to register from the drop down list
  • Add the activity to the shopping cart
  • You must agree to any waivers that appear before registration will be accepted
  • Continue shopping or go to checkout
  • Confirm person and price
  • Enter credit card information
  • Proceed to authorize the credit card and get a receipt. A receipt will also be emailed to the email address on file
  • Only those activities with a shopping cart next to them are available for online registration
  • Web registrations are only accepted up to one week before registration ends
  • Some activities may not be available for online registration
  • Registration has not yet begun for the activity
  • The activity is full or canceled.
Can I get on a waitlist for an activity that is full?
If an activity allows waitlist enrollment, you will be allowed to enroll. Payment is expected in full for waitlist enrollments.

Why do I have a credit on my account?
If a credit balance appears on your account, you may have overpaid for a previous registration or withdrew from an activity without requesting a refund.

How do I know if I am a resident?
The Rockford Park District programs are open to both residents and non-residents of the Rockford Park District. People who are residents are paying property taxes that support the Rockford Park District, and they receive a discount on most Rockford Park District services. To determine if you are a Rockford Park District resident, you can review your personal property tax assessment to see if you are assessed by the Rockford Park District, or you can view a copy of the tax bill for your address at www.wingis.org. You can also call our customer service office at 815-987-8800 during regular business hours to have us look up your address.

How do I know if I am registered?
If you registered online, you will receive e-mail confirmation as soon as you have been registered in the program. If you submitted a paper registration form, you will receive a confirmation receipt through the mail listing all the programs for your family and whether they have been enrolled in the class or placed on the waiting list. The confirmation receipt does not guarantee enrollment if the class does not fill and is canceled. In the event your program is canceled, you will be notified and your program fee refunded.

May I register for a friend?
In order to register for a friend, you must bring a completed registration form on which the Waiver and Release of All Claims and Assumption of Risk has been signed by an adult who is legally responsible for the participant.

How do I get a refund?
Full refunds will be granted for any registration canceled by the participant two weeks prior to the first class. If the program you've registered for is canceled, a full refund will be issued. If you feel the program that you or your child participated in did not deliver the service that is was supposed to, you are entitled to a Quality Assurance refund. All we ask is that you speak with the program manager to help them understand your dissatisfaction.

Partial refunds may be issued for programs/classes that you are unable to complete due to illness or injury (it is your responsibility to notify the District of your situation before the class ends) or that the District has to cancel due to inclement weather or conditions. Some programs reserve the right to issue promotional day passes in lieu of cash refunds for weather-related cancellations.

These regulations apply to recreation and instructional programs through the Park District. They do not apply to daily admissions, memberships, permits, leagues, and rentals. These services have specific policies as part of the information provided to the participant at the point of registration.

All refunds will be issued in the form of a credit to your household account. You may request a refund of credit on your household account by calling Customer Service at 815-987-8800. Refunds will be applied to any outstanding balance owed by your household for programs, activities, memberships, leagues or rentals. If there is no outstanding balance on your account, the refund will be issued in the form of a check or applied to your credit card based upon the method of payment at the time of registrations. Allow up to two weeks to receive your check or for the credit to be posted.